| 267 | Los Angeles, CA (LAX) | 08/12/2008 08:20 pm | Honolulu, HI (HNL) |
I was on this flight, it was pretty packed, and had six kids with me going to Honolulu for our holiday.
A passenger sitting in front of me was not feeling well and complained that I was moving the seat and/or tray too much which may her feel "sick."
There was nothing I could've done about this, as I was not using my tray anymore then anyone else. I was also playing card games with me kids and occasionally they had to go out to use the restroom. It is tight, but it is economy class after all.
Half way into our flight, the passenger in front of me (a white female) went and asked for a seat change and/or complained about me.
Heidi, a flight attendant working in business class came over, and instead of talking with me in a civil manner, already assumed I was guilty of my accusations charged against me.
I tried to tell her that I did nothing wrong and that's there was nothing I could do. This lady in front of me is super sensitive. Maybe she has motion sickness, but there's nothing I could do.
Heidi, then shock my seat and show me what it must feel like for the lady in front of me and I got really upset, as I NEVER did anything like that.
The discussion went around in circle where I tried to say: 1. the tray was not working well... as it would get stuck when I tried to close it. 2. this is economy class seats. 3. I have rights to as well to enjoy my flight with my family. 4. I did not like being accsue of something I did not do... which is to purposefully disrupt the lady in front of me.
In the end, Heidi, the American Airline employee yelled and me and moved the lady to the front in business class.
As I disembarked the plane, I went over to tell her how I thought she was out of line accusing me of doing things to the lady that I did not do.
She said, well, "that lady was really upset."
I replied, "well, now I'm really upset."
She never apologized, and did not want to listen to my side of the story.
This has been the worst flying experience I have ever had as I fly all the time.
I said, "I'm going to write a strong letter to American Airlines. I think you think your job is secure, so your customer service goes down."
Heidi's reply, "yes it is. and I do a good job."
My reply to her, "not today, not with me."
I wonder if Heidi knows that maybe that white-lady played her and got an upgrade.
My friend said, "its interesting how a white blond lady, just sided with another white blond lady right away" which makes me think that Heidi may have a racial biases. If she does, American Airlines should not have her flying the most multicultural flight in America: the one to Hawai'i, America's most diverse State.
If you are a lawyer, and have some information and/or advice for me on how to follow up on this, I would appreciate it. In this day and age, this kind of treatment is uncalled me.
If you have expereinced something similar by Heidi on American Airlines flight 267 or other flights to Hawai'i please write and comment as well.
Key words: American Airline, American Airlines, Heidi, flight 267, LAX to Honolulu, Heidi is a racist.
3 comments:
One most thing: American Airlines employee Heidi on flight 267 from LAX to Honolulu could've come and asked me to go to the back to discuss this in a civil manner, instead of accusing me of doing something wrong, I clearly was within in means as a passenger who paid for 8 round trip tickets with his family.
Heidi, did not need to be hostel and do it all publicly in front of my kids.
This, makes me really upset.
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